Car Complaints | USAGov

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Find out what to do when you want to complain about a defective car.

Complaints about Cars

If you have a complaint about your car, file it with the dealer, lender, or manufacturer. If you don’t get results, you can contact a state or federal government agency.  If your complaint is about:

Some agencies will investigate your complaint. Others accept complaints so that they can file a case against the company in the future. 

Lemon Laws

A car is called a “lemon” when it’s determined that the vehicle is defective beyond repair. Most states have some form of a lemon law to protect car buyers. These laws tend to only apply to new cars. Check with your state’s consumer protection office to see if they also cover used cars. Each state has its own requirements, but common factors to qualify as a lemon include:

  • Number of miles driven — The
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