AC Motors, the automotive and motorcycle arm of AC Industrials, has recently launched their latest program to ensure aftersales needs of their customers are well-attended.
Dubbed as Master Mechanics, the AC Motors’ online consultation platform is to cater to the aftersales needs for all the six brands that they are handling, namely Honda, Isuzu, Volkswagen, KTM, Kia and Maxus.
The Master Mechanics helpdesk online services cover the following general concerns: vehicle care (battery maintenance, proper vehicle storage, among others); do-it-yourself maintenance advisory; basic warranty policies; inquiries on car and motorcycle features; dealer information and services; accessories; product and brand-specific questions; and, guided basic checks.
Available via e-mail, Facebook and mobile SMS, around 40 veteran aftersales managers and advisors are pooled to provide a customer-centric, one-stop aftersales consultation service appropriate to the current situation.
The said team consists of only the best advisors from the six brands with decades